Refund policy

Return, Refund & Exchange Policy

Effective Date: July 4, 2026

At Karvaah Collective LLP, we want you to love every purchase. If you're not completely satisfied, we're here to help through a simple and transparent return, refund, and exchange process.

By placing an order on our website, you agree to the terms of this policy.

1. Eligibility for Returns

You may request a return within 7 calendar days from the date your order is delivered.

To be eligible, the product must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be free from stains, perfume, deodorant marks, makeup, damage, or alterations.

Karvaah reserves the right to reject returns that do not meet these conditions.

2. Eligible Products

The following products are eligible for return:

  • Full-price products

  • Discounted or sale products

  • Products received with manufacturing defects

  • Products received in a damaged condition

  • Incorrect items delivered

All returns are subject to quality inspection upon receipt.

3. Products Not Eligible for Return

Returns may not be accepted if:

  • The return request is made after 7 days of delivery.

  • The product has been worn, washed, or altered.

  • Original tags are missing.

  • The original packaging is not available.

  • The product is damaged due to customer misuse.

  • The item has been intentionally damaged.

4. Exchange Policy

We offer exchanges for eligible products.

Customers may request an exchange for:

  • Size change

  • Different available size of the same product

  • Defective product

  • Incorrect product received

Exchanges are subject to stock availability.

If the requested size is unavailable, customers may choose:

  • Another available product of equal value.

  • Store credit, if offered by Karvaah.

  • A refund to the original payment method.

5. Damaged or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An item with missing components

Please contact us within 48 hours of delivery by emailing karvaahkarigar@gmail.com.

To help us process your request quickly, include:

  • Order Number

  • Product Name

  • Clear photographs of the product

  • Photographs of the packaging

  • A brief description of the issue

Failure to report such issues within 48 hours may affect the processing of your request.

6. Return Process

To initiate a return:

Step 1

Email us at:

karvaahkarigar@gmail.com

Include:

  • Order Number

  • Full Name

  • Registered Email Address

  • Contact Number

  • Reason for Return

  • Product Photographs (if applicable)

Step 2

Our support team will review your request.

Step 3

If approved, we will provide return instructions.

Step 4

After receiving the returned product, our quality team will inspect it.

Step 5

Once approved, your exchange or refund will be processed.

7. Return Shipping

If the return is due to:

  • Wrong product delivered

  • Manufacturing defect

  • Damaged item

Karvaah will bear the return shipping cost.

If the return is requested due to:

  • Change of mind

  • Wrong size selected by the customer

  • Personal preference

The customer may be responsible for return shipping charges, unless otherwise communicated by Karvaah.

8. Refund Policy

Eligible refunds will be processed after the returned product successfully passes quality inspection.

Refunds will be issued to the original payment method used during purchase.

Refund timelines may vary depending on your bank or payment provider.

9. Refund Timeline

Once approved:

  • Refunds are generally initiated within 5–7 business days.

  • Banks or payment providers may take additional time to reflect the amount in your account.

Karvaah is not responsible for delays caused by banks or payment gateways.

10. Partial Refunds

Partial refunds may be issued only where legally applicable or where a product is returned in a condition that differs from its original state, subject to our inspection.

11. Exchange Timeline

Once the returned product passes inspection:

  • Exchanges are usually dispatched within 3–7 business days, subject to product availability.

Delivery timelines depend on the courier partner and destination.

12. Failed Delivery

If an order is returned to us because:

  • The customer provided an incorrect address.

  • Delivery attempts were unsuccessful.

  • The customer refused delivery without valid reason.

Karvaah may charge additional shipping fees to resend the order.

13. Abuse of Return Policy

To maintain fairness for all customers, Karvaah reserves the right to refuse returns or exchanges in cases of:

  • Excessive return requests.

  • Fraudulent activity.

  • Repeated misuse of the return process.

  • Suspicious purchasing behavior.

14. Contact Us

For return, refund, or exchange assistance:

Karvaah Collective LLP

Email: karvaahkarigar@gmail.com